1. "Too low, too slow"

2. Radar data confirmed that the aircraft intersected a group of "primary targets,"

3. Complete silence in the cabin, "like being in a library."

4."Oh my God! It was a big plane. I heard a big boom just now. We looked up, and the plane came straight over us, and it was turning. Oh my God!" the caller told 911.

5.When a reporter approached him for comment, one of the officials responded: "No chance."

6. "I think everybody needed some good news, frankly," she said.